Ted Kaufman - United States Senator for Delaware

Great Federal Employees Initiative

Honoree for Week of February 8, 2010

Terrence Lutes

Associate Chief Information Office for IT Services, Internal Revenue Service (retired)

Terrence Lutes was awarded the 2005 Service to America Medal for Citizen Services for leading the development of the Internal Revenue Service’s e-File program.  Terry, who spent nearly thirty years working at the IRS, served as Associate Chief Information Officer for IT Services before retiring five years ago.  E-File not only makes it easy for taxpayers to file online and receive a refund in as little as ten days.  It also cuts processing costs by ninety percent compared to paper filing.  Terry, who holds degrees from Eastern Kentucky University and the University of Colorado, first became involved with electronic filing in 1996.  As the head of the IRS’s Electronic Tax Administration, he became the government’s evangelist for online tax filing.  Terry and his team focused on creating innovative public-private partnerships to reduce – and eventually eliminate – the direct cost to the taxpayer of filing online.  He oversaw a workforce of over 6,500 employees, and carefully managed a budget of $1.5 billion.  Terry cultivated relationships with software companies and tax-preparation businesses, and the results paid off.  In 2005, when Terry retired after a long and distinguished career in public service, more than half of all tax returns were filed online for the first time.  Today, this number continues to rise. 

Read Senator Kaufman's full remarks onTerrence Lutes HERE

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